Covid Protocols FAQ

How will my experience at the theatre change?

You can download our Patron Reopening Guide here.

What safety measures will be in effect?

Will I have to be vaccinated to attend shows or volunteer?

Proof of vaccination (or proof of a valid medical exemption) is required to attend any indoor theatre event in Ontario beginning September 22, 2021.  Patrons will be required to show accepted proof, alongside valid government issued ID. For Ontario residents, expired Ontario government issued identification, including drivers’ licences, and expired Canadian government issued documents, such as passports, may be provided as proof of identification

You will show proof of vaccination at the Vaccination and Contact Tracing Check In Desk at the theatre entrance before proceeding inside.

Children under 12 (not including babes in arms) will be allowed to attend productions with the following restrictions: they must be accompanied by a fully vaccinated adult and must be able to present negative COVID-19 rapid antigen or PCR test from a healthcare provider taken within 72 hours prior to the performance start time as well as proof of birthdate. 

Adults with medical exemptions will be allowed to attend productions with the following restrictions: they must present a negative COVID-19 rapid antigen or PCR test from a healthcare provider taken within 72 hours prior to the performance start time along with valid Photo ID. They must also present proof of their valid medical exemption from a healthcare provider.


Will I have to be screened for COVID-19 before entering?

Theatre Scarborough groups will be conducting passive screening. At this time, this will not include temperature checks or nasal/oral swabs, but we will update this protocol as recommended by government health authorities.


What do I do if I have COVID related symptoms on the day of the performance?

If you, or any member of your party or household, are in quarantine or isolation, have come in close contact with someone with COVID-19, are experiencing any symptoms of COVID-19 or have tested positive for COVID-19, do not visit the theatre. If you cannot visit the theatre for the above reasons, we are offering flexible ticket exchanges, credit on your account, a deferment pass or a full refund up to 24 hours prior to the date on your tickets. Please call 416-267-9292 or email  prior to your showtime.


Where do we enter the building and what happens when we do?

Patrons are requested to enter the Scarborough Village Recreation Centre through the Theatre Doors at the South West End of the building.

Just inside the entrance will show proof of vaccination at the Vaccination and Contact Tracing Check In Desk at the theatre entrance and they will also scan your ticket before you proceed inside to the Intermission Room.

If you have a smart phone you can scan a QR code to get a digital copy of the show program or take a selfie at the I Saw Live Theatre banner.


How do we enter the theatre?

Going forward we will be using both entrances to the theatre located on either side of the box office.  Patrons with seats numbers 1 – 29 will enter on through the main theatre doors to the left of the box office. Patrons with seat numbers 30 – 65 will enter through the alternate entrance to the right of the box office.


Will we have to wear masks at all times?

In the interest of reassuring all visitors to the Scarborough Village Theatre this year that their health and safety is our number one priority, we require that all patrons wear masks at all times in the lobby and theatre auditorium, including when lining up for a performance, while inside our buildings to use the washrooms, when travelling to their seat and when seated during the performance.


Will you supply masks – what kind of masks are acceptable?

It is expected that patrons will supply their own masks. Face coverings must fully cover the full mouth and nose. Those that are open at the top, and not snug to your skin around your nose, cheeks and jaw are not appropriate.

In the event a patron arrives without a mask one will be provided.


When should I arrive?

The Check In desk will open 45 minutes prior to the performance, and access to the theatre will be available approximately 30 minutes prior to the show. We will remain open approximately 30 minutes following the performance to allow time for a physically distanced exit. While we ask that you not arrive any earlier than 45 minutes before the performance, please arrive at least 15 minutes before the start time to allow for physical distancing while the audience is being seated.


What if I’m late or I leave the auditorium during the performance?

It is the responsibility of the ticket-holder to check their ticket for the correct performance, day of the week and curtain time. All performances begin promptly as scheduled, and there are no refunds for latecomers.

Latecomers and any persons leaving the auditorium may only be admitted at a suitable break in the performance and only if there is an easily accessible physically distanced seat available. For certain events, it may not be possible to seat latecomers until the intermission. If the production has no intermission, latecomers may not be admitted at all.

Latecomers may watch the show on a television located in the theatre lobby.


There’s an empty seat in the middle of our group. Can we move and fill in the gap?

No. All seating has been pre-determined to allow for physical distancing. You must leave the empty seat between you.


Will you have washrooms available to the public?

Yes, the washrooms at the recreation centre will be open to our patrons before the performance and at intermission. Accessing the main building beyond the washroom area is prohibited at this time. Masks must be worn inside at all times.


Will there be an intermission?

For most performances, yes, there will and the intermission room will be available for patrons.


Will you be selling food and drink?

No, we are unable to sell refreshments at this time. Patrons who wish to bring their own sealable water bottles are welcome to do so. Please note water is the only beverage allowed in the theatre auditorium. Food is prohibited at all times.


What are your cleaning procedures?

We have updated our cleaning protocols and products with guidance from our local health unit in response to the COVID-19 virus. To ensure we are following the most up-to-date recommendations we will continue to work closely with our health unit and update our procedures as appropriate.


Can I bring my backpack, bag or suitcase into the theatre?

We ask that you leave all bags and all large personal items at home. Coats and jackets must be kept on your seat or lap.

Will the Hearing Assist System by in use?

Yes the Hearing Assistant system will be in use.  You are welcome to bring your own earphones or we will provide a disposable option for you.  Please note if you are bringing your own they must have a standard 1/4″ jack.

Can I bring flowers or a gift for one of the perfomers, musicians or crew?

We would prefer you didn’t for the time being. Please just show your appreciation with your applause!


Can we wait in the lobby at the end of the show for friends who are part of the show?

All actors, crew and musicians will exit the theatre through the stage door which is located on the outside of the building just south of the Theatre door where you entered the building.  They will not be coming into the lobby area.