Theatre Scarborough strives at all times to provide its services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to attend events at our facility and allowing them to utilize the same services, in the same place and in a similar way as other customers.
If you require assistance at any time during your visit, please indicate your need to any of our Front of House volunteers.
Customers with disabilities may order tickets by telephone directly from the Theatre Scarborough Box Office by calling 416-267-9292 during regular business hours. Theatre Scarborough strives to accommodate specific requirements for seating for patrons with disabilities and their support person (if applicable).
Box Office Hours
In person: On performance days the box office at the theatre opens 90 minutes before each performance and remains open through intermission. Approximately, 6:30-9:00pm for evening performances and 12:30-3:00pm for matinees. Agents are available at the theatre only on performance days.
By phone: On performance days the box office is available by phone during the hours stated above. At other times, please leave a message and one of our volunteers will return your call within 48 hours.
The Scarborough Village Theatre has ample free public parking available. There are 9 specific accessible spots available. All of the parking in the small parking lot to the right of the main entrance directly beside the theatre doors is accessible.
There is a Wheel-Trans drop-off/pick up area at the main entrance to the facility.
Scarborough Village Recreation Centre is an accessible facility.
All exterior doors at the venue are powered doors and most of the interior doors are also powered.
Scarborough Village Theatre is wheelchair accessible. There are 4 accessible seats available in the auditorium. If you require wheelchair or have other special seating requirements, please contact the box office at 416-267-9292 to make arrangements.
The washrooms directly beside the theatre are accessible.
Row E is on the same level as the theatre entrance. All other row require patrons to climb or descend stairs.
Hearing Loop/Hearing Assist Headsets
Thanks to a generous grant from the Ontario Trillium Foundation, Theatre Scarborough has been able to install a hearing loop system at the theatre.
Using Your Existing Hearing Aid
Most hearing aids and cochlear implants have a “T-coil” setting that allows them to pick up the signal directly from the hearing loop in the theatre.
On some hearing aids there is a physical “T” switch or button. Others can be programmed through your remote, or an app on your smartphone.
If you are unsure, speak with your audiologist and ask about the “T-coil” setting.
Using One of Our Portable Receivers
.Anyone can borrow one of our 15 portable receivers and a set of headphones.
We sanitize the headphones after each use, but you are free to bring your own with a ⅛” plug if you wish.
Look for the banner displaying the Hearing Loop logo in the lobby. One of our Front of House Volunteers will provide a device and instruct you in its use.
Audiologists recommend that you remove any hearing aids before using our headphones in order to avoid feedback (but remember to bring the case for your hearing aids so that you don’t misplace them in a pocket!)
How to Use the Headsets
- Place the lanyard strap around neck.
- Place headset over both ears and adjust for fit
- Switch unit on by turning volume control slowly clockwise
- Please turn off the device when not in use. The LED light will go out.
- Please return to Hearing Assist staff at the end of the performance.
- All headsets used at a performance are sanitized before the next performance.
Patrons using assistive devices such as wheelchairs or walkers will be accommodated in an accessible area of the theatre. Patrons should pre-arrange seating in these areas through the box office at 416-267-9292
Support Persons and Service Animals
Theatre Scarborough strives to accommodate support persons for patrons with disabilities, with a complimentary ticket.
Service animals are welcome at Scarborough Village Theatre at no charge. Please contact our Box Office at 416-267-9292 to make appropriate seating arrangements.
We are committed to ensuring the enjoyment of all patrons. In consideration of those in the audience who may have allergies or chemical sensitivities, please refrain from wearing cologne, perfume or other scented products.