IMPORTANT UPDATES FROM
updated as of: June 30, 2020
CHANGES TO 2020-2021 SUBSCRIPTIONS AND AUDIENCE SURVEY
As Ontario and the City of Toronto expand the number and types of businesses that are allowed to reopen, there is still much uncertainty surrounding when and in what form public gathering such as live theatre will be able to return. In light of this, Theatre Scarborough has decided that we will be unable to present our 2020/21 season as announced. We remain hopeful that we will be able to present theatre in some form during this season but how and when are not yet predictable.
To subscribers, we will not be processing the subscription orders that have been sent in or accepting new subscription orders for the season. For the few subscribers whose cheques were cashed, you will be receiving a refund from us. For those who paid by a cheque that has not been cashed, your cheque will be returned to you.
For any shows that we are able to present this season, 2019/20 subscribers and those who had put in new subscription orders for the 2020/21 season will be able to purchase single tickets at the price they would have been as part of your subscription. And of course once we are able to offer regular subscriptions again we will be holding your regular seats for you!
Single tickets, which were scheduled to go on sale on August 1, will be delayed until we know when we will be able to return to the theatre. When a new single ticket date is announced for the remaining 2020/21 season, subscribers and donors at a bronze level and above will have a 2 week pre-sales opportunity to purchase tickets before they are on sale to the general public. Please keep an eye on our web site and social media channels for updates.
For those who had tickets to one of the cancelled shows in our 2019/20 season and received a ticket deferment pass to use for a performance in our 2020/21 season, should you be unable to use that pass either because we are unable to present a show or because you are not yet comfortable in the group setting of an audience your unused pass will be automatically replaced with a similar pass for the 2021/22 season.
Although we do not yet know the conditions under which theatres will be allowed to reopen, we are making plans for things like physical distancing requirements and expanded cleaning between performances to ensure that our audiences, our casts, and all of our volunteers are able to return to the safest possible environment. To help us better plan for your return, we invite you to fill out our audience survey: https://www.surveymonkey.com/r/FMBRD7J
For questions regarding Theatre Scarborough’s Covid-19 response please contact: CovidUpdates@TheatreScarborough.com
To all of our patrons, we look forward to the time when we will be able to come together again to enjoy the tradition of live theatre. Until then we hope that you are staying well and navigating the uncertainties of the current situation.
BOX OFFICE UPDATE – PLEASE CONTACT US!
Our Box Volunteers have completed reaching out to all patrons that were affected by the cancellation and rescheduling of shows from our 2019-2020 season. There are still a few patrons who have not responded to our communications. Subscribers who do not respond by July 15th will have credits applied to their account and single ticket holders will be issued deferred complimentary ticket passes in lieu of missed shows. Those responding before the deadline have the following options:
- Subscribers can have the unused value of last year’s subscription applied to their 2020-2021 subscription and single ticket holders can be issued a deferred complimentary ticket pass in lieu of missed shows.
- The price of your ticket can be converted to a charitable donation and you will receive a tax receipt and also help the company get through this extraordinary time.
- A refund can be issued for the ticket price by cheque or e-transfer.
The Box Office can be reached via phone at 416-267-9292.
We would like to thank our patrons for your patience and understanding over the last 3 months and our amazing box office volunteers for reaching out to each and every affected patron to help them with their choices. For those who have not yet received your refund, we appreciate your continued patience as we work through this unprecedented situation.
Please note: For our subscribers who have already submitted their orders for the 2020-2021 season, we have not processed any orders at this time as we are awaiting the government direction that will allow theatres to open.
These are extraordinary times and we are looking forward to being able to entertain you again soon! We continue to monitor the evolving situation and will share more information regarding our 2020/21 season as more information regarding Toronto moving to reopening stage 2 and beyond becomes available.
BOX OFFICE IS NOW TAKING CALLS
Our Box Office is once again available to help via phone. To reach a representative call 416-267-9292 and someone from the team will return your call as soon as possible.
UPDATES ON SHOW RESCHEDULING AND CANCELLATIONS
In the early stages of Toronto’s response to the COVID-19 pandemic we were hopeful that some portion of our remaining 2019/20 season would be able to proceed. It is now evident that this will not be the case. The health and safety of our patrons, casts, crews, and volunteers is of primary importance and we therefore must cancel all further performances through the end of the season.
Scarborough Theatre Guild
A RED PLAID SHIRT has been moved to the September time slot. The Performance dates will be Friday, September 11 through Saturday, September 26, 2020.
The production of INNOCENCE LOST, a PLAY about STEVEN TRUSCOTT, by Beverley Cooper, originally scheduled for June-July, and the production of JAKE’S WOMEN, by Neil Simon, which was to be our season opener this September will both be postponed to the 2021-2022 season.
Scarborough Players reluctantly cancelled the remaining performances of PRIDE AND PREJUDICE from March 14-21, 2020.
The May/June production of THE GOVERNMENT INSPECTOR has been cancelled for the time being. Our plan is to schedule it in another season down the line.
Scarborough Music Theatre
SMT’s production of CABARET has been postponed until February of 2021. The show will now be presented in the February slot that was to have been A MAN OF NO IMPORTANCE which has now been cancelled.
For all ticket holders:
You will be contacted by the box office with the following options:
- Defer your tickets to a production next season. You will be sent a coupon code that can be applied to any performance of any show in the 2020/21 season by the group to which you had tickets this season. Tickets deferred for A Red Plaid Shirt or Innocence Lost can be used for any Scarborough Theatre Guild show. Tickets deferred for Pride and Prejudice or The Government Inspector can be used for any Scarborough Players show. Tickets deferred for Cabaret can be used for any Scarborough Music Theatre show.
- Convert your ticket price to a charitable donation and receive a tax receipt.
- Be refunded for the ticket price.
Please note our Box Office is volunteer run and this process is likely to be lengthy. We sincerely thank you for your patience and understanding in these extraordinary circumstances.
For renewing subscribers to Scarborough Music Theatre: Because the production of Cabaret, to which you have already purchased a ticket, is being moved to our 2020/21 season in place of A Man of No Importance, your refund will automatically be applied to your 2020/21 subscription and you need to do nothing more than indicate to the box office that you are planning to renew your subscription.
For renewing subscribers to Scarborough Theatre Guild: Because the production of A Red Plaid Shirt, to which you have already purchased a ticket, is being moved to our 2020/21 season in place of Jake’s Women, your refund will automatically be applied to your 2020/21 subscription and you need to nothing more for that show than indicate to the box office that you are planning to renew your subscription. The box office will be in touch to confirm how to proceed with your Innocence Lost tickets if you have not already made that arrangement.
As we all face the uncertainty of the current situation, separated by distance but together in spirit, we look forward to the time when we can join together again at the theatre. Please keep an eye on our web site and social media channels for more information in the coming weeks.